DelOro Casino Terms and Conditions
Acceptance of These Terms
Registering an account with DelOro means you accept these terms in full, along with any bonus-specific conditions published on the bonus page. If a clause here conflicts with wording on a promotional page, the more specific bonus terms apply to that particular offer, while everything else in this document continues to govern your account.
Prohibited Conduct and Account Actions
Holding more than one DelOro account is not permitted. Duplicate accounts belonging to the same person may be closed, and any bonus funds or related winnings in those accounts may be forfeited. The same applies to bonus abuse, including coordinated play between multiple accounts to extract value from a promotion, and to the use of automated tools, scripts or bots to place bets. Collusion between players at the same live or RNG table is also grounds for account review and possible closure.
Limitation of Liability
DelOro is not liable for losses arising from your internet connection, your device, or events outside our direct control, including scheduled maintenance or a provider-side outage affecting a specific slot or live table. Winnings credited as a result of a verified error in game software or pay tables are not owed to the player and may be reversed once the error is confirmed.
Who Can Hold an Account With Us
You must be 19 years of age or older to register, except in Alberta, Manitoba and Quebec, where the minimum is 18. One account is permitted per person, tied to a single verified email address. Registration requires accurate personal details; providing false information is grounds for account suspension.
How We Verify Your Identity
Before your first withdrawal, we ask for a driver’s licence, passport or provincial photo ID card, plus a proof of address such as a recent utility bill or bank statement. Verification is normally requested once your withdrawal request is submitted rather than at registration, and processing resumes as soon as legible documents are received. Deposits are not blocked by pending verification, but withdrawals are held until the check is complete.
What Happens When a Technical Malfunction Occurs
Every game in our catalogue runs on a random number generator that has been certified by an independent testing body before it goes live. If a round is affected by a verified technical malfunction, disconnection, or a display error, that round is voided and any wager connected to it is returned to your balance. Results generated correctly by the RNG stand even if the visual presentation on your device briefly failed to update.
Deposit and Withdrawal Methods
The table below lists processing speed and the minimum you can move per transaction. The daily maximum across all methods is $10,000, and withdrawals are capped at $5,000 per single transaction.
| Method | Deposit | Withdrawal | Minimum |
|---|---|---|---|
| Interac | Instant | Instant (post-KYC) | $10 |
| Visa / Mastercard | Instant | Up to 3 days | $10 |
| Skrill / Neteller | Instant | Instant (post-KYC) | $10 |
| Bitcoin / Ethereum | Instant | Instant (post-KYC) | $10 |
| Paysafecard | Instant | Not available | $10 |
Wagering Requirements and Bet Limits
The first-deposit welcome bonus, 150% up to $1,500 on a minimum $10 deposit, carries a wagering requirement of 35 times the bonus amount before any resulting winnings can be withdrawn. The second-deposit bonus, 75% up to $750, carries a 30 times wagering requirement. While a bonus is active, the maximum single bet permitted is $10,000; wagers placed above that limit while a bonus balance is in use may void the bonus and any winnings tied to it.
How Bonus Expiry and Game Exclusions Work
Winnings generated from the first-deposit welcome bonus are capped at 10 times the bonus amount received; anything above that cap is removed from the withdrawable balance once wagering is complete. Slots from our catalogue contribute 100% of each wager toward the requirement. Live casino and table game contribution rates can differ from slots and are confirmed by our support team on request, along with the current validity window for the bonus, which is not fixed to a published number of days. Bonuses, including the weekly cashback and the Tuesday, Friday and Sunday reload offers, are available only to players 19 and older, or 18 and older in Alberta, Manitoba and Quebec.
Governing Law and Regulator Jurisdiction
DelOro operates under a licence issued by the Anjouan Betting and Gaming Board (ABGB), the regulatory authority of the Autonomous Island of Anjouan, Union of the Comoros, held by the operating entity Skyline Peak Entertainment N.V. under licence number ABGB-2024-0458. This licence is not an authorization from any Canadian provincial regulator, and DelOro is not registered with the Alcohol and Gaming Commission of Ontario, iGaming Ontario, or any other provincial body. Players remain responsible for confirming that using an offshore gaming site is lawful in their own province before registering. These terms, and any dispute arising from your use of the site, are governed by the laws applicable in the Anjouan jurisdiction under which the ABGB licence is issued.
What Happens When We Update These Terms
We may revise these terms as our game catalogue, payment methods or promotions change. Updates take effect once the revised version is published on this page, with the date at the top of this document reflecting the most recent change. Continuing to use your account after an update is treated as acceptance of the revised terms; if you disagree with a change, you may close your account by contacting [email protected] before continuing to play.