Contact DelOro Casino

How to Reach Our Support Team

Our support inbox is [email protected], and it is the channel we recommend for account verification, withdrawal questions and anything that needs a document attached. Before writing to us, have your registered email address ready, along with a short description of the issue. For a payment query, include the transaction date and the method used (Interac, Visa, Mastercard, Skrill, Neteller or cryptocurrency). For a technical fault, a screenshot and the browser you were using help us resolve the ticket faster. Verification documents, such as a driver’s licence, passport or provincial photo ID together with a utility bill or bank statement for proof of address, should only be sent through the secure upload link our team provides after you open a ticket, not as a plain email attachment.

Live chat is available to registered players directly from within the account and is the fastest route for anything urgent, including a stuck deposit or a login problem. Discord and Telegram suit general questions about promotions, game availability or account setup, and both channels are monitored by the same support team that answers email.

Support Channels and Response Times

When You Can Reach Us

Our team covers all Canadian time zones from Pacific to Atlantic, so there is no fixed office-hours window: someone is on shift at any hour, any day of the week. If you contact us outside your own local business hours, expect the response times above rather than an immediate reply, since queues are worked in the order tickets arrive.