DelOro Casino Privacy Policy

Who Controls Your Data

Your personal data is controlled by Skyline Peak Entertainment N.V., the entity operating DelOro under Anjouan Betting and Gaming Board licence number ABGB-2024-0458, registered in Anjouan, Union of the Comoros. For any question about how your data is handled, write to [email protected] rather than a general inquiry channel, so your message reaches the team responsible for data requests.

Where Your Data Is Sent

Because DelOro is operated from outside Canada, some processing of your data takes place on servers and through service providers located outside the country, including the jurisdiction in which our licence is held. Where data moves outside Canada, we rely on contractual terms with each processor requiring them to protect the data to a standard consistent with our own obligations, and we limit what is transferred to what each processor needs to perform its specific function, whether that is payment processing, identity verification or game delivery.

Your Rights Over Your Data

You can ask us to confirm what personal data we hold about you, request a correction if any of it is inaccurate, and withdraw consent for processing that depends on consent, such as marketing email. Withdrawing consent does not affect processing already carried out, or processing we must continue for legal reasons such as anti-money laundering recordkeeping. If you are a resident of Quebec, you additionally have the right under Law 25 to request that we de-index search results linking to your personal information in certain circumstances, and to receive your data in a structured, commonly used format so it can be transferred elsewhere.

What Data We Collect

At registration we collect your email address, a chosen password and basic personal details including your date of birth and province of residence. Once you deposit or withdraw, we collect payment details tied to the method used, whether that is an Interac account, a card number, an e-wallet identifier or a cryptocurrency wallet address. Verification requires a copy of a driver’s licence, passport or provincial photo ID, plus a utility bill or bank statement as proof of address. We also log technical data such as your IP address, browser type and device identifiers, and we use cookies to keep you signed in and to record gameplay activity.

Sensitive information, specifically the identity documents used for verification, is collected only with your express consent given at the point you upload them. Processing of routine account and gameplay data relies on implied consent, given by continuing to use the account after reading this policy, alongside our legal obligation to verify identity and report suspicious activity under anti-money laundering requirements applicable to our licence. Verification records and transaction history are kept for as long as our licence conditions and anti-money laundering obligations require, and are retained beyond account closure where a legal retention duty applies; data collected only for account functionality, such as session logs, is deleted once it is no longer needed for that purpose.

Cookies, Analytics and Marketing Email

Cookies on the site fall into three categories: essential cookies that keep you logged in and remember your cookie preference, analytics cookies that measure which pages and games are used, and, where applicable, marketing cookies tied to a specific promotional campaign. You can adjust or withdraw consent for non-essential cookies through the cookie banner shown on your first visit, or through your browser settings at any time. Marketing emails are sent only if you have opted in, in line with Canada’s Anti-Spam Legislation (CASL), and every marketing email includes an unsubscribe link that takes effect immediately.

Payment details are shared with the processor handling that specific transaction: Interac for e-Transfer deposits and withdrawals, the relevant card network for Visa or Mastercard payments, and Skrill or Neteller for e-wallet transactions. Identity documents are shared with our KYC verification provider solely to confirm your identity and age. Gameplay data relevant to a specific title is shared with the studio that supplies it, among them Pragmatic Play, Evolution, Nolimit City, Hacksaw Gaming and the other providers in our catalogue, strictly for game delivery and fairness auditing. We do not sell personal data to third parties for their own marketing purposes.

Filing a Complaint

If you believe we have mishandled your personal data and [email protected] has not resolved the issue, you can complain to the Office of the Privacy Commissioner of Canada, which oversees compliance with PIPEDA nationwide. Residents of Quebec can instead, or additionally, file a complaint with the Commission d’acces a l’information du Quebec regarding matters covered by Law 25.

Contact for Data Requests

Requests to access, correct or delete your personal data, or to withdraw consent, should be sent to [email protected] with “Data Request” in the subject line so it is routed correctly. Include your registered email address so we can locate your account without requesting further identifying information unnecessarily.