Responsible Gambling at DelOro Casino

Age Verification and Protecting Minors

Registration is restricted to players 19 and older, or 18 and older in Alberta, Manitoba and Quebec, and identity verification confirms your date of birth before any withdrawal is processed. Age is checked against the driver’s licence, passport or provincial photo ID submitted during verification, and an account found to belong to someone under the legal gambling age for their province is closed and any balance is handled under our terms. If you share a computer, tablet or phone with anyone under the legal gambling age, use the parental control software built into your device’s operating system or browser to prevent access to gambling sites, and always sign out of your account on a shared device rather than relying on a saved password.

Recognizing Problem Gambling Behaviour

Spending more time or money than you intended, chasing losses with bigger bets, borrowing money to keep playing, or gambling to escape stress rather than for entertainment are signs worth taking seriously. Hiding the extent of your play from family, feeling irritable when you try to cut back, and prioritizing gambling over work or personal responsibilities are further indicators that play has moved past entertainment.

Setting Deposit Limits

Deposit limits let you cap how much you can add to your account over a day, week or month. Tightening a limit, meaning lowering the cap, applies immediately once you confirm the change. Loosening a limit, meaning raising it or removing it, only takes effect after a cooling-off period, giving you a buffer between the decision and the change actually going live.

Requesting Self-Exclusion

Self-exclusion closes your DelOro account for a period you choose, during which you cannot log in, deposit or receive marketing communications from us. To start self-exclusion, contact [email protected] and specify the length of time you want the restriction to last; our team confirms the closure once your identity on the account is verified, so the request cannot be reversed by anyone else. This is a restriction on your DelOro account specifically, separate from any provincial self-exclusion program, which only applies to operators licensed in that particular province and does not extend to offshore-licensed sites such as ours. If you want a broader break from gambling across licensed operators in your province, the provincial program is the correct route, and our support team can point you to the relevant contact if you ask.

Gambling as Entertainment, Not Income

Treat any money you deposit as the cost of entertainment, not as an investment or a way to cover expenses. Decide on a budget before you start a session, based only on money you can afford to lose, and stop once that budget is reached regardless of whether you are up or down for the session. Avoid gambling when you are tired, upset or under the influence of alcohol, since decisions made in that state tend to extend sessions well past the original budget. Taking regular breaks between sessions, rather than playing every day, also helps keep gambling in the category of an occasional activity rather than a routine.

Where to Find Help

If gambling is affecting you or someone close to you, the Responsible Gambling Council maintains a directory of free and confidential problem gambling helplines for every Canadian province and territory: Responsible Gambling Council. Ontario residents can also reach ConnexOntario free, 24/7, at 1-866-531-2600 or through ConnexOntario. If you are in crisis, the 9-8-8 Suicide Crisis Helpline is available around the clock by call or text: 9-8-8 Suicide Crisis Helpline.